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Businiess name:
Sewickley Cafe
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Review by:
citysearch c.
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Review content:
We at Groupon would like to apologize to our customers for the recent problems many experienced with The SewickleyCafe. The issues that occurred during the redemption process can be attributed directly to us at Groupon.\r
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When we work with a business to structure a deal we take many factors into consideration: desired purchase, availability of tables, seating, product, potential savings for customers, value to the business, and more. Unfortunately, in this instance, we did not meet our typically high standard for organizing this deal for our customers and the business involved. Specifically, the maximum number of purchases should have been 450, not the 1340 that were sold.\r
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This is the reason redemption problems occurred. With 800 Groupons still unredeemed as of February 1, 2011,\r
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There was no way The Cafe could begin to accommodate this number having only 16 tables in the entire restaurant.\r
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Had we sold the correct number of Groupons any availability issues would have been extremely unlikely.\r
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As per the Groupon promise, if you feel like Groupon let you down, please contact us at support@groupon, and we would be happy to offer you a refund. Thank you for understanding, and once again, our sincere apologies to our customers and to The Sewickley Cafe for the problems that occurred during this promotion.\r
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