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Businiess name:
Tyndall Furniture Galleries
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Review by:
citysearch c.
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Review content:
As of June 5, 2013:\r
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I am happy to report that Donna at Tyndall Furniture in Fort Mill was kind enough to take the time to review the issue (complaint posted on April 30, 2013) I was having with the overstuffed throw pillows that came with our queen size sofa bed. It took about 3 ½-4 weeks for her to get the problem resolved and I am happy to report the pillows are much better and usable now. Thank you Donna for your great customer service!\r
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My husband and I purchased a queen size sofa bed and ottoman back in February 2013 from Dana at the Ft. Mill location. The sofa bed was delivered in late March as planned and everything was great. However, the throw pillows that came with the sofa are very firm, in fact so firm they aren’t comfortable and we can’t even use them. I took the 4 pillows to the store this week and asked if they could be “unstuffed” a little to make them more comfortable so that we can use and enjoy them. The salesmen that greeted me pulled my order, walked away and came back with the store manager, Jim. \r
Jim could not have been ruder to me. Said the pillows were stuffed with “high quality” Dacron (spelling?) and would soften up with use over time. Well they can’t be used because they are so over stuffed so how will they soften up over time? I asked him if he would like to take one and sit with it or lay down with it on a sofa and he said that wasn’t necessary and offered no other solution as far as what Tyndall furniture could do to help me. His “I don’t care attitude” rubbed me the wrong way. \r
Needless to say I will never do business with this company again. If working with me to solve a minor problem with 4 throw pillows is too much work for Tyndall Furniture then they obviously don’t need my future business. \r
We live in an affluent neighborhood in South Charlotte, my husband has been a CIO for 3 international companies over the past 25 years and currently a Managing Director at a large consulting firm known worldwide, we are actively involved in my community with various organizations and we will get the word out about our poor experience with Tyndall Furniture.\r
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