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Businiess name:
Drain Doctor
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Review by:
citysearch c.
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Review content:
We hired Drain Doctor to realign our sewer pipe. The first day, they came and got all set up but realized they didn't have all the required materials, which they were still waiting for from the warehouse.
So they couldn't do the job the first day, and they came back a second time a couple days later. Once again, we had to vacate the premises for 24 hours, since there was going to be no use of our drains during that period. We had already packed up and left the first time, so we vacated a second time with our two small children. They finished their work this time, but they found that they fell three feet short with the pipe.
Thankfully, they owned up to it when they realized it and came back a third time to extend the liner. It was their job, and they stuck to their price, but we had to vacate again, which was a little inconvenient.
I'm glad that they told us and fixed the mistake, and I'm pleased with their work. They were all pleasant to work with while we were there, and they cleaned up nicely. The work was good, but we were just inconvenienced by having to keep moving out with our two kids. They said the first delay wasn't their fault, that the part had been delayed at the warehouse. We were still annoyed with the two delays but pleased with their final work, and the price was very reasonable.
I feel bad because we liked them so much, but we were inconvenienced by the delays. If they can do better planning or prep work, the job could have likely been done correctly the first time. Still, they wound up doing a very good job, and the owner is very nice.
RESPONSE FROM Drain Doctor:
There was a delay in the material order which could not have been planned for. Unfortunately there were complications during the process. However, we did not disguise the problem and we completed the additional work at our expense.
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