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Businiess name:
Tri-County Transmission
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Review by:
citysearch c.
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Review content:
BEWARE- They will write their own fake reviews.\r
What a nightmare. When my transmission died, they screwed up the repair- badly.\r
They installed the new parts incorrectly, and declared it fixed. I picked up my car and in a few weeks it was dead again. Thank goodness there was a warranty, right??\r
Tom didn't admit to the error. Instead he said that the new parts messed up other parts, and it would be done in a week. I waited two weeks then called to check on status. This was when I started getting a gut feeling that I was dealing with unstable people. Simple phone calls regarding status just felt creepy. This dumb dance started where every week Tom gave me an excuse why the work wasn't done as promised. Then he gave me a new promise of when it would be done-you know- for real this time. \r
I knew I was being lied to. But what could I do? He already had my money. I didn't have another $2200 bucks, and at this point I worried about him doing something retaliatory to my car if I complained too much. \r
Every time I called, they acted like they had no idea who I was for the first half of the conversation. Then as soon as I said anything about how long it had been, they suddenly remembered that they had done so many ""favors"" for me. \r
Other times my phone calls would go un-returned, but they swore they did call me. Obviously my call history was defective just for their phone numbers.\r
After almost two months and still no vehicle, I had to look at legal options that I could NOT afford. \r
I talked with Oregon Consumer Affairs, plus some friends and other auto shops. I came across a good lawyer out of pure luck and a cool co-worker.\r
An inspection of Tom's work showed that Tri-County installed the parts wrong and ruined them. The car needed a whole new transmission rebuild. My lawyer had to threaten to sue for everything under the sun to get Tom to agree to pay for the repair and warranty from a capable mechanic. \r
The best part is that Tom completely freaked out on me and my husband, as if we somehow hurt him. I don't even understand that. I paid him a real $2200 bucks. I didn't give him fake money. Or money that disappeared after a couple weeks. \r
But here he was screaming at us, like he was somehow the one getting screwed. I just stood there baffled while he worked himself into a rage. I have no idea what kind of mental gymnastics this anger-management drop-out did to convince himself that a paying customer deserved his abuse and lies... (or that a paying customer did not not deserve the promised repair.)\r
When your transmission dies, you expect it to be expensive and inconvenient. You don't expect months of drama and to be at the mercy of the Jerry Springer cut list.\r
Stay away. RUN away from this ""shop"". At best they are extremely unhealthy. At worst, the place is a scam.
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