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Review content:
Horrible. Awful. The girls at the front desk are rude. They are college aged uncompassionate young ladies. I have gone to them a total of 3 times and during each of my visits I experienced their rudeness. Furthermore, the business is not customer based. They are all about the $. Now, of course a business must be concerned with money, but number one, without a doubt, should be customer service. Putting the rude girls aside, lets get into my biggest issue with this establishment. I missed my 4th appointment and they sent me a bill for $50. Now, I know this has become a common practice with some places, but don't we all remember when it wasn't?? It has only become so common because not enough of us fight it. Now, I didn't start off wanting to fight this, I started by doing what any one of us would do. I called and tried to apologize and make a new appointment. I asked if we could just forget about this $50 fee they wanted to charge me for missing my appointment. The girl who answered was just as rude as the ones usually running the front desk. She was very short with me and did not care to hear what I had to say. Terrible customer service. I pretty much decided right there that I would not be going back to them regardless. Very rude young lady. I tried to explain to her that the amount paid to them by my insurance and copay would far exceed the $50 they were trying to charge me. Her reply to me was that I couldn't schedule another appointment until I paid the $50. I though that she may have missed the point. I told her that if this was how they did business, not considering the needs and situations of individual customers, that I did not want to go back there. I tried once again to try and reason with her. Telling her that if I never come back they will get absolutely nothing. However, if they would just forget about the $50 they would get hundreds in a matter of days at my next appointment. Not to mention hundreds more in the following years. I asked to speak to a manager or the owner and the rude young lady refused. This seems like a combination of terrible business practice and a rude young lady on a power trip. This doesn't make sense at all. Like many people, I have missed appointments before and most of the time businesses, in good business practice, will wave these fees. Now, I got a letter saying they are turning this $50 over to collections. But wait, now it's not $50, it's $60!!! Without reason!?!? And that if the now $60 is not paid within 10 days when it is turned over to collections they will add an additional 23%. On of the fundamental problems with this is that they are sending me a charge when no service has been preformed. Then, they have to nerve to try and collect on a charge for no services. I will be putting my foot down and suggest everyone else do the same. If you do not already go here, I suggest that you don't, and if this place or any other tries to charge these ridiculous fees, try to reason, but fight if you have to. In my ""ten days"" they have given me before collections, I will contact them once again. If they will not reason with me I will be going to court. This is a spiteful charge and businesses survived long before these existed. I will not lay down and take a now $60 charge because a business, who's business is to help there customers, is grumpy with me and wont consider the sometimes crazy lives of their individual customers. Win or loss, I will not take this injustice and I hope anyone who reads this will be inspired to do the same. This practice needs to change. We all have a voice and if we each use ours more we can make a difference. I hope for a peaceful outcome.
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