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Businiess name:
Factory Direct Spa Covers
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Review by:
citysearch c.
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Review content:
I purchased a $414.00 spa cover because of the 5yr warranty and the cover did not last even 2 years before: A)the stitching came apart completely in multiple areas,\r
B) the ""double wrap"" foam core I paid extra for became saturated with moisture - to the point that I could can not lift the cover off of the hot tub, C) the color completely faded from Dk Redwood to a multi-color muddy brown and is literally rough instead of smooth since it has degraded so much! I have spa service wkly, but the owner, Roy Kilmer, stated because I use chemicals like chlorine or Baqua in my spa instead of some ""hydrogen Peroxide"" product he preached about for 15 minutes, that I voided the warrenty! I used Baqua Spa and what the *** does he think people are going to use in their spas!!! Chorine and Baqua are normal use products for spa care, but then he tried to tell me I use too much! I told him I use a strip to check wkly and the levels are right on and even he commented on how clear my water was when he opened the cover!!! I told him I've had spas for 20 yrs and the covers usually last for 5 yrs. I bought from him for his promise of a ""5 yr Warranty"" and the day they delivered it I said the vinyl looked thin and cheap and as I expected it looked like faded, ragged piece of trash after one yr! I only use it amy 15 times a year and no one else uses it!!\r
He offered to recover it for $150.00 with more of his cheap poor, quality vinyl and refused to honor his so called warranty. I said what does your warrenty cover and he said only workmanship-like if the seams come out. I said the seams are coming out, but he countered with the fact that sun damaged the cover. Well, what the heck did he think it was going to be inside!!! I live near the beach at 70 degrees almost year round and fog it is the mildest climate imaginable!He is a real scammer so BEWARE he will make everything your fault and now I see tons of negative reviews on this guy!!!!!!!!!!!I should have read the reviews on him before I bought!!! I wouldn't even give him one star!!
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