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Businiess name:
Macrina Bakery & Cafe
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Review by:
citysearch c.
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Review content:
I placed an order on phone for a 9"" German Chocolate Cake on Nov 5 at 4:30PM. The cake was for my husband's surprise birthday party scheduled on Nov 8 and the pick up time was scheduled at 4:30PM. The cake was supposed to be picked up by my friend and it was already mentioned to the person who took the order on the phone. I had done the payment on phone via my credit card.
When my friend had gone to the store to pick up the cake, I get a phone call from the store that the cake order was placed for Nov 22 instead of Nov 8. I was really shocked to hear that at the nth hour and asked if there was any other cake that was available at that time. She gave me a few options and I had no choice but to pick one. When I asked her to put the name of my husband on the cake she told me it would not be possible since there were no artists at that time who could engrave it on the cake. I was okay at that point of time since atleast I would have a birthday cake for him and the party would not have been a flop.
I was told during our conversation that the difference in amount will be refunded to me and would be sent via my friend who had gone to pick up the cake for me. However, when my friend arrived he told me that the refund was not possible and a gift certificate was sent to me instead. What would I do with a gift certificate when I am not a happy Macrina customer anymore?
Firstly I am receiving a call at the nth hour that the cake that I ordered was not available to be picked and later I don't receive the amount that I was told on the phone that I would get. I always recommended Macrina to other people but after this episode I am really dissatisfied with the customer service and would think twice before ordering at Macrina for big parties.
Its time to improve your staff quality Macrina!
Cons: Poor customer service
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