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Businiess name:
Soluna MD Lipo And Vein Cosmetic Institute
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Review by:
citysearch c.
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Review content:
Bought a groupon for vein treatment. The Nurse that saw me recommended that I got a Scan of my legs so they could treat me accurately. They said my insurance would cover for it. I scheduled an appointment with them for the following week and left my insurance information so they could obtain approval from my insurance for treatment.
Next week I asked again before treatment if the insurance had approved it and they said ""YES, of course"".
Nevertheless, I got a bill for $620.00 for the recommended treatment (that I did not need in order to get vein injections), even thought they told me my insurance had approved payment for the scan.
Have called their billing company and the office manager at Soluna, their only answer is: ""yes, a mistake was made"" while they blame each other; but I still have to pay for a treatment that I said clear and loud to them , many times, that I would not get if I had to pay for it. The bill company even suggested for me to go and get a PCP referral so I did not have to pay for it (which is illegal and I do not even want to think that there Dr's that would lend their name to such a scam), when all they had to do, just as any Dr's office does, is call the insurance and find out if it was covered by my insurance carrier before doing treatment.
I got billed $218.00 for Office visit? $402.00 for a scan and I did not even see one Dr. I was diagnosed by nurse and received treatment applied by a nurse. They are clueless on how to use the Healthcare system and they make their ""patients"" pay for they mediocracy.
As of the treatment itself, Have all the same veins and they left darkened skin spots all over my legs, where they applied the injections.
UPDATES:
Today I got a call from the owner of Soluna MD. and I have edited this review since I believe it is only the right thing to do.
I have to say that I greatly appreciate his effort on amending this situation. He wrote off the $620.00 which is highly appreciated, but even more the fact that he took the time to call me himself.
It was rude on my behalf calling his business a ""Scam Organization"", but they way Soluna's office manager and the billing company handled the matter left a lot to think....
My advice to every one is since Dr's offices these days do not follow procedure with insurance clearance for treatment beforehand, you should do it yourself, call your insurance and make sure you are covered for treatment.
Again, thank you for calling me, it made a huge difference. I will not change the star rating because even though the whole ordeal is over and there was resolution, I feel my treatment and my issue was handled quite poorly by the staff.
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