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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
The sales person told us we could install a dishwasher and suggested a more expensive model for side mount.I had told him that it was not possible but he made me feel like an idiot so we bought the more expensive. Model and sure enough it could not be installed.The dishwasher I wanted was less money and had more features but could only be top mounted.Guess what that is exactly what we got. I am very disappointed with this whole experience.We have always gone to dick van dyke for the nine years we have lived in Springfield but now I am not so sure. I feel like I was railroaded into a bad decision .The installer was a dream and tried to help me understand how my husband could reinstall the dishwasher.It only cost us 100.00 more for less features.I will be more careful in the future.Now I must deal with being dissatisfied !
RESPONSE FROM Dick Van Dyke Appliance World:
This dishwasher that you purchased from us can be side mounted if you have granite countertops, or top mounted, if you have formica countertops. No additional kit is needed. We want you to be happy with your new dishwasher. We can send our specialty installer to your home to look at your cabinets, and give some suggestions on the installation, at no charge to you.
I want to remind you that the model you purchased from us has a fifty dollar mail in rebate. After the rebate, you paid a difference of twenty dollars over the other model that you looked at. For the extra twenty dollars, you get a stainless steel tub, steam pre-wash option, and full extension racks that glide smoothly on ball bearings for easy loading.
Just give us a call to set up a appointment for us to come out.
Bryan Horath
Vice President
Dick Van Dyke Inc.
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