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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
We visited Dick Van Dyke to purchase a freezer. The salesmen were all very nice and helpful- really knew a lot about the appliances. We purchased an upright freezer and had it delivered to our basement. The only way I feel Dick Van Dyke could improve would be with their delivery- they told me that they "didn't do times" but asked I choose a day. I chose Saturday. They called me in the morning to tell me it would be delivered between 2-6pm. They finally showed up at 6:45, after we had just sat down for dinner. Totally ruined most of what I wanted to get done that day outside the house. Delivery men were very nice and quick once they did arrive. Maybe so many deliveries shouldn't be scheduled on one day so that times could be better established. Overall, I would recommend purchasing here, after all they did have the best prices and warranties in town.
RESPONSE FROM Dick Van Dyke Appliance World:
We apologize for any inconvenience we may have caused during your most recent delivery. We try to minimize the amount of time that our customers' wait for their delivery by calling in the morning with the estimated time of arrival. Unfortunately, throughout the course of our day we may run into any number of challenges that may delay our installers. We appreciate your input and value your patronage.
Sincerely,
John Shepherd
Sr. Vice President
Dick Van Dyke Appliance World
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