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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
Purchased a refrigerator with through-the-door water dispenser in August. Dispenser leaked immediately. Three service calls later we were told this unit could not be connected to a reverse osmosis water system (even though salesman, Paul, in Bloomington said refrigerator could be connected to a RO system prior to my purchase). Refrigerator continued to leak after the water line was relocated to bypass the RO system. After four more service calls, the manufacturer replaced the refrigerator. The only problem was--the new unit leaked also! After the first service call, we paid DVD to install a new stainless steel water line just to make sure the old water line was not the issue but the refrigerator still leaked to the tune of one drip every 21 seconds! After two more service calls, the DVD technician's diagnosis is we have air in our water which is causing the super sensitive water valve to malfunction and stated that this refrigerator simply won't work in our home. The manufacturer has refused to repair or replace the unit and I am disappointed that DVD concurs. So, we are left with a refrigerator that is sitting on our hardwood floor and dripping. The more we use the water dispenser, the more it leaks and we need to change the paper towel we jam in the "drip" tray multiple times throughout the day. It's easy for a business to claim great customer service when things go smoothly but customer service seems to deteriorate after 10+ service calls!
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