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Businiess name:
Magnum Car Wash & Quick Lube
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Review by:
citysearch c.
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Review content:
Do Not Use This Business Unless You Like Scratches In Your Car! I have been a loyal customer at this carwash for several years. Last weekend though I took my SUV to it. When the employee was done wiping the vehicle down, it was covered in deep white line scratches (it is a black suv). I immediately reported it and the cashier took pictures. The damage was isolated to the areas the employee had pressed his jacket (so I'm thinking zipper) against the body of the car. Since I had watched the employee open the doors and step on the running boards to reach the top, I immediately suspected the jacket. I filled out an incident report and took my own pictures of the damage. I received a call from Stephanie, who told me that she and the ""owner"" had reveiwed the report and the video and do not believe they did the damage. Actually told me that the employee never touched the top of the vehicle. When I countered with the fact that my wife and I had watched him wipe the top of the vehicle by stepping up on the running boards, she said she could re-review the footage, but it wouldn't change their decision. I told her that I did not believe they ever looked at the video and that I would never use nor reccommend them again. Though the carwash is brushless, BEWARE because once you have employees manually wiping the vehicle the likely hood of scratching the car is greatly increased. Too bad this carwash doesnt really care about loyal customers or owning up when accidents happen!
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