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Businiess name:
La Yellow Cab Co
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Review by:
citysearch c.
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Review content:
Worst cab experience I've ever had; and I worked in NYC! The driver offered to let me charge my cell phone as we drove to the airport and then before I could retrieve it he sped away. I called my cell phone, 2-4 minutes after exiting the taxi (once I realized it was missing) and it had already been turned off. Battery was at 50% when the taxi driver offered to let me use his charger so there's it could not have run out of battery in that time frame. I also set my iPhone to ""lost"" mode remotely from a computer so it would notify my husband when it was turned on, display a new contact phone number for me and play a loud, annoying sound. Through this iPhone service, I can tell that it was turned on twice since I left it in the cab both times from Los Angeles, CA when I was in a different city. I called customer service immediately and spoke to someone who assured me because it was I had paid via a credit card transaction, we would be able to find the cab driver and most likely return the phone. \r
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It took over 3 weeks to hear back from anyone at Yellow Cab Company, Los Angeles and when I finally did, it was only because I had emailed over 10 times. This is a demonstration of character on behalf of the drivers at Yellow Cab Company, LA and if this has happened with one of their patrons, it will happen again. While I realize these things happen (cell phones get lost) I am so disappointed in the customer service, follow-up and transparency of this situation. \r
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Chose another taxi service when you're in the Los Angeles area!
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