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Businiess name:
Zina's Day Spa & Salon of Canton, Baltimore Maryland
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Review by:
citysearch c.
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Review content:
I had the unfortunate experience of using Zina's day spa. I called to schedule a couple's massage for my boyfriend and me for a wonderful anniversary celebration. The website does not list times for the couples massages, so I told the receptionist on the phone that I wanted the $190 one, and then asked her how long the massage would be. She said 90 minutes. I was amazed and very excited. The day came, after two confirmation calls from Zina herself, during which I said ""so this is 90 minutes for $190, yes?"" and she said Yes. When we arrived to the spa, we sat in the lobby for a good 20 minutes before anyone even addressed us. After our massages, we went to pay. This receptionist said I owed $250! I asked if this included tips, and she said ""no, that's the rate for the 90-minute couples massage."" I was extremely angry. I then spoke to Zina on the phone (even though she was just in her office, but too rude to even come out) and she yelled at me for trying to weasel my way out of paying. She did not believe that one of her fine employees could possibly make the mistake of telling me the wrong rate and length. She eventually gave me $10 off, which is not nearly enough to make up for the fact that the relaxation I felt from the massage was instantly gone and my anniversary had been ruined. She's a bitch, and her spa sucks.
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