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Businiess name:
TRU Limousine
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Review by:
citysearch c.
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Review content:
BLUF: I would urge potential customers to seek companies other than Tru Limo to do business with if you are looking for limousine services. \r
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I dealt with Kevin from Tru Limo and had an awful experience. I was booking a 20 passenger party bus for a bachelor party from central NJ to NYC. I received a quote with a deal stating if you reserve 8 hours, you get one hour free. However, their event contract did not honor their previous quote. I sent an email (with previous quote, as well as previous email confirming discounted price) asking for clarification of the price discrepancy, and received a curt response to reference their price sheet. Upon calling in an attempt to get an explanation, Kevin was rude and said that it would take his driver over an hour to come get us (on average, a 35 minute drive) and that is why it cost more. I disagreed with his estimate of time and he told me to take it or leave it, at that point I informed him due to his attitude in email as well as over the phone I would not be doing business with his company. He got the last word stating that he did not need me anyway.\r
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For a company in the service industry, they place a very low value on customer appreciation.\r
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Do yourself a favor, and shop around for a better experience.
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