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Businiess name:
Brunswick Recreation Center
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Review by:
citysearch c.
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Review content:
My personal experience with this bowling alley is this - my family, my sister's family and my sister in laws family (a total of 11 people) went there to bowl. Because there was 11 of us, we needed 2 lanes. We brought 2 coupons - the ones mailed in Valupaks. The employee, Danae, said she couldn't honor both coupons as we were considered one party. Now, we drove 3 cars and come from 3 different households but just because we walked in together, they wouldn't allow both coupons. And even though the coupon CLEARLY READ 1 coupon per lane, they still wouldn't take both of them. I made the mistake of asking for the manager who turned out to be a real piece of work! \r
\r
I believe this is a clear case of FALSE ADVERTISING and filed my complaint with the Brunswick Corporate office as well as the Better Bus. Bureau. If anyone else should have this problem, I urge you to do the same. After speaking with the General Manager of Brunswick Premier Lanes, he stated that the corporate office mails out those coupons without their knowledge but if it's a communication problem between the Brunswick Corporate Office and Premier Lanes, why should the consumer be the one punished?
Cons: False advertising (coupons), poor customer service
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