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Businiess name:
Mazzone Ace Hardware
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Review by:
citysearch c.
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Review content:
The store does have a good location and nice selection, but their service staff is usualy useless and helpless. This is not an isolated incident. We realy gave these guys a few chances, tried to support a local establishment rather than some chain store. Three cases in point:\r
We tried to get advice on drills, and the salesperson just read the little labels in the diplay out loud. Really informative. After a minute he lost his patience and gave us a sour face, and basicaly just wantd to sell something to get rid of us. Antoher time we were looking for a shower curtain rod, and had to convince another salesperson that we know it's in the back, because we saw it the other day. The guy denied that they have such a thing, and we had to drag him there and show him. Then he told us the rod was 6' long, when it was actually 5', so we had to come back the next day to return it. On another occasion we tried to get a refund for a lousy $8 and they messed it up and never gave us that money. They always get the change wrong, or they charge you wrong prices - always check the slip! I say, let them struggle a bit, maybe they'll come to their senses and improve. I'm boycotting them until 2008.
Pros: location is convenient, okay selection
Cons: very bad service, and they often make mistakes during checkout
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