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Businiess name:
Royal Rug & Tile
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Review by:
citysearch c.
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Review content:
Buyer Beware!! My wife and I purchased carpet from Randay (who is the co-owner) in the middle of March 2011. It is now almost June and we are still getting the run around from this company. We were told that it would take 2 to 3 weeks for installation, give or take. A month after the purchase I decided to call them for a follow-up and to schedule the actual installation. I got nowhere with the people on the phone and was told several times over several days that Randy or Miranda would call me back. NEVER HAPPENED!\r
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I had to go into the store and Miranda then told me there was a problem with the manufacturer, called the company while I was there, and I was told that the carpet would be delivered on April 28th and installed within that week. Well, needless to say that was a lie too. \r
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Now my pregnant wife, who is due anytime now, has been into the store 2 additional times (since phone calls from her were going nowhere) and has still been getting the run around. Randy has been MIA and we have not seen him since the purchase and Miranda decided to stop dealing with us directly and avoids us, so she pawned us off to one of the workers who has no control over anything and clearly does not know what to tell us.\r
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We have demanded answers or our moneyback (half of the purchase amount is required at time of purchase) but have gotten no response just the ususal run around. Beware that if you sign the reciept they give you, it clearly states in the first bullet point that there will be absolutely no refunds without the sellers consent. Regardless if it takes longer than the usual 3 weeks for delivery and istallation.\r
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It seems our next step, if they refuse to give us a refund or have the carpet installed within the week is for us to get an attorney and take them to court.\r
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