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Businiess name:
Ramada Wheat Ridge
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Review by:
citysearch c.
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Review content:
Unprofessional staff manager in the property. She seemed pretty nice at first. Check in process was okay. I Checked into the hotel in 2a to sleep. Complained about the loud TV noise happening in 2a in the morning. She said she will take care of it. \r
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I called in for the 2nd time after attempting to just sleep over the noise with it for a couple of hours. The staff manager onsite said she walked through the rooms and heard nothing. \r
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She then started becoming unprofessional and showed an attitude over the phone. If she simply offerred me to change the room (they had plenty of vacancy) or a simple apology of the possible leak on sound wall proof, I would been totally ""OK"" with it. \r
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I also learned that when you call the front desk from your room, they don't know which room you are making a call. Make sure to tell them your room number first. \r
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Showing an attitude against the customer who is simply trying to sleep in 4-5a in the morning shows a lot of unprofessionalism and raises concern about the quality of service provided by Ramada employees. \r
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I ended up filing a complain with the upper management and just leaving the hotel room with no sleep after saying for a couple of hours in the room and paid $60+ for the night.
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