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Businiess name:
Hoyte, Sandy, M.D.- Women's Primary Care
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Review by:
citysearch c.
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Review content:
I would like the opportunity to respond to the comment regarding staff turn-over. I do realize that there was a period of time when it seemed as if our NPs/PAs were constantly changing, and it was a situation that concerned us, as well. For the patients that were affected by this, I want you to know that while we did lose a few wonderful NPs due to personal life changes, we also made staffing changes when we felt that the overall well-being of our patients was not in good hands. (For example, a former WPC provider has since had her license revoked.) \r
I would also like to address the issue of call-backs from Dr. Hoyte. For those that have had a visit with her, you know that her concern for her patients is thorough and genuine. Dr. Hoyte sees patients back-to-back in any given work day. Each work day, we receive hundreds of inquiries/requests/test results/Rx refill requests via fax, e-mail, US mail, and by phone. Dr. Hoyte and the NPs attempt to handle the more urgent inquiries during their lunch hour, but it is usually after 5:00 p.m. before they have a chance to even review the day's inquiries. If the response to an inquiry can be relayed back to the patient through our office staff, that is the most efficient way to handle the communication. This is usually done the following morning, as the office staff has left shortly after 5:00 p.m. In some cases, when the inquiry is too complex for message relay, Dr. Hoyte may decide it is much more effective for the patient to come in and discuss it face-to-face. Honestly, it is not due to lack of concern that Dr. Hoyte doesn't personally return phone calls!\r
For abnormal test results, it is standard practice at WPC for the patient to receive a phone call from their provider, not the office staff. Unfortunately, I cannot explain why ""weryer"" did not receive this level of service, and I do regret that that was her experience.\r
\r
Linda Then\r
Practice Manager\r
WPC
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