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Businiess name:
Toluca Lake Florist
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Review by:
citysearch c.
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Review content:
My wife just received a huge bouquet of flowers for her birthday. Unfortunately, although overall most of the flowers were lovely, the main flowers at the front of the bouquet were withered and dead. Mistakes happen, but this is totally unacceptable. To add to this the florist didn't accept that the there was anything wrong and wanted us to bring the bouquet into the shop. This was a delivery order that now they wanted us to personally return! Only by being insistent on the phone and calling a second time did they send someone over.
About 15 minutes after the call, the original delivery guy arrived with a new vase display as a replacement. He was very apologetic and understanding.
If the owner had started the discussion with the word ""sorry"" and had listened to my wife, I'd never have been bothered enough to write this review.
Pros: not sure
Cons: Rotten customer service
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