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Businiess name:
Louisville Laser Hair Removal
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Review by:
citysearch c.
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Review content:
Please be careful with this establishment! \r
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I had a reaction to their skin tightening treatment and it left marks on my face. Two months later, they are still there. Their helpfulness and responsiveness to this issue was extremely poor. The technician who sold me the treatment gave me a cell phone number to call if I have any trouble but once I had this reaction, she refused my calls and texted back saying that she was busy and just suggested to use cool compress (which was not helpful).\r
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It is worth mentioning that this technician was very solicitous in sold me this package, offering me $200 discount on a $1000 package for six treatments without asking. She said they only allowed her to do this because she had been there for a long time. After I had the reaction, I tried to cancel the package, they charged me the full price of a $299 for the treatment I already had. They claimed this was the owner's policy and the technician should not have offered the package to begin with. They also tried to blame the reaction on any products I may have used or a trip to Florida a week later (even though I stayed indoors and out of the sun). In the end, they simply pointed me to the fine print in the contract you sign and I had to pay the full $299 to cancel. \r
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Please note that you cannot reach a human being if you call. They work on a call back basis and after I had trouble, the office took days to answer my calls and sometimes did not call back at all. \r
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What is concerting is that the establishment allows technicians to make side deals and businesses under their umbrella but then does not back them up when issues arise. I was given a $99 credit after much hassle and when I tried to use it, they did not allow me to use it for the product I wanted stating that the product displayed and sold by them was a separate arrangement with yet another technician. \r
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All of this seems very shady so please be very careful!
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