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Businiess name:
The Pedal Shop
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Review by:
citysearch c.
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Review content:
Liars. Over promise and under deliver, will not stand by their word. All of my cycling partners told me not to come to this shop and I should have taken their advice. Please read on. \r
I dealt with the owner a while back. A man that is clearly out of touch with the cycling world. He knows cycling products but knows nothing about cyclists and their needs (that is an entirely different story that I will not get into).\r
I picked a product from the shop vendors (J and B Imports) catalog. He told me the product would arrive in a day (First lie. I ordered on Saturday, they are closed on Sunday) so I waited until monday and no call. I called on Tuesday and was told that the item was on back order (Second lie. I know this because I checked the vendors web sight and it was in stock in Alabama and Texas. I confirmed with a phone call to the vendor. They vendor gladly gave me the availability of the part number that I purchased, but not the sell price. Vendors words ""we have a ton of those here in Bama""). I called the shop on Wednesday and was told ""Yes, that is in stock down in florida but it will take longer than we thought for it to get here because it is coming from a different warehouse. You will receive your item on Friday. (lie three and four. Once again I checked the web sight and called. No stock in Florida and I didn't receive my order on Friday) I waited until Friday. Guess what happened. I didn't get my stuff. I called late in the day and was told that UPS didn't show up today. I requested the tracking number for the shipment and was denied that information. I then asked for my money back and was also denied a refund even though I was told by the OWNER of the bike shop that I would have the item in one day and he did not stand up to that promise. I requested to talk to the owner and was told that he would be in on Saturday. I went in on Saturday and he wasn't there. I asked when he will arrive and was told to come back closer to three o'clock. I did and still the owner was not in that day. (This is lie five) I had to wait 9 days to receive an item that I was told would arrive in one. Being lied to, and given the run around is grounds for zero stars. May I ad one more twist? At the point of sale the owner told me he would mach ANY internet or local shop price. After I pulled the item up online on my phone, he quickly back pedaled and said something along the lines of , that cant be the same item I am selling you (it was the same item with same part number), and fed me a few more excuses on why he can't meet the price even though he just told me minutes earlier that he would match any price. ( I think we are up to six lies now). Please look to any other shop than this one for service. This is a poor way to conduct business. This owners business ethics are severely off.
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