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Businiess name:  Carpet Source
Review by:  citysearch c.
Review content: 
There were a few reasons why I chose this company out of all the others in Albuquerque. The numerous positive reviews, however, commanded a lot of attention. Unfortunately, this turned out to be another one of those companies that gives business in New Mexico a bad name. I arranged a month in advance for the installation, as this is the lead-time I need to get away from work. Don was helpful on the front-end, helping me to choose the carpeting. On the morning of the installation, I get a call from the installer--not Carpet Source--telling me he couldn't make it and that someone else would be found. It took the better part of the day trying to get this confirmed, yet at no point did Carpet Source phone me. Instead, I called them no less than four times, looking for assurance that this job would get done on this day. I was even told at 9:00 am that Don would phone me, but that never happened. Fearing that this wouldn't get done in the course of a day--and knowing it would be another month before I could take a day off--I literally pulled all the old carpet, matting, and glue myself (at no cost savings to me, mind you) and put it in the driveway. It was back-breaking, but I didn't want to risk having the installer come late in the day and end up doing a lousy job, as he might be tired or wanting to go home. Over the course of the day, I was told the installer would be here by 3:00. Come 4:30 PM, no installer. More calls to the company ... Anyhow, the installer eventually arrived, but it was awkward for both of us. I was mad, yet he and I both noted this had nothing to do with him. They did a good job. Through it all, Carpet Source has never called to check-in or to acknowldedge their role or responsibility in all of this. Simply amazing. What really made this painful was the next door neighbors were having flooring done on this same day. Their crew arrived on time and they were completed and gone before my installer ever arrived. So, $4000 for carpet, a day of lost wages, 2 Advil to treat back pain, and the cost of boarding the dogs (what started out being for a day, but turned into an overnight stay). At least it's done, albeit into the evening. All I know is that if I ran my business like this, I would be out of business.

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