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Businiess name:
Beverly Hills Auto Body Group
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Review by:
citysearch c.
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Review content:
SOOO DISAPPOINTED! Everything has been a nightmare since the beginning. I went to get an estimate for a bumper - their parking lot for customers was full - mostly of cars being repaired, so I had to park at a meter - when I got out of my car - my door got hit, so now I'm there for two estimates. I was told they would be on my side and fight my battles with insurance. I gave them a drop-off date two weeks in advance, sent 3 emails and 2 phone calls to follow up and confirm - no reply. Had to stop by in person. Dropped off car for door and bumper. They have had the car nearly 3 weeks now - they found $1K additional damage to door estimate and $3300 more for the bumper than the original estimate. They are now telling me it's another 2 weeks. For a bumper and a door? The car was in no way in a major accident and it seems obscene these repairs should take so long. There is a lack of communication and a lack of any sense of urgency. Maybe they are understaffed? Maybe they are taking in more cars than they have the capacity to repair? All I know is I'm out my car for a month. Two friends had their car fixated at Matrix just down the street - should have gone to them.
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