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Businiess name:
Zen
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Review by:
citysearch c.
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Review content:
I gave this place 2 stars because in all honestly, I really do (or did) enjoy going there. The atmosphere and people can lead to a really awesome time. The food is great and the specials are too. \r
\r
What brings this place down, however, is the staff and specifically the manager. I have never been to a place where the staff is so incredibly rude to people in my life. With the exception of a select few, the wait staff can be extremely hot or cold. I brought a visiting friend here once and their experience was so disappointing as a result of the waitress monopolizing our conversation and quite frankly ignoring that there was even another person at the table. My friend wasn't even given the opportunity to ask for another drink despite the place being very slow at the time because the waitress simply ignored my friend’s existence, but remained at our table to be social. \r
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That being said, the manager can be a completely different story. There appears to be one manager, or one regular manager, who also helps with the bartending from time to time. I have witnessed him insult customers (including regulars) on several occasions, many instances completely out of the blue. Witnessing one such incident is what prompted me to write this review. When it happened all you could do was sit there in shock and awe feeling bad for the person it was happening to, as it was completely unwarranted. I understand that dealing with people who are drinking can be frustrating, but that is also the nature of working in a bar, and in none of the situations I’ve witnessed has the patron been deserving of the rudeness they received. There seems to be an accuse first attitude. And it is not only the accusations, but the outright rudeness that is shocking. It is as if common decency has gone out the door. He appears to instigate arguments with customers. You get the impression that he is constantly annoyed with everyone and anyone, and that maintaining regular customers is of no consequence to him since they really are the only busy bar in Addison Circle. It is as if he has forgotten what customer service actually is. \r
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I have to say that having gone to this place over the last few years (3+) my disappointment has grown specifically over the last year. After witnessing the manager’s rudeness it is difficult for me to want to go back and give my business to people who so blatantly do not appreciate it. If I do go back it will be only on Sundays as this appears to be the only day that the staff is friendly.
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