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Businiess name:
Electric Connection
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Review by:
citysearch c.
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Review content:
These folks must have become arrogant since their last reviews. They do answer the phone and weren't hard to schedule, but they NEVER came on time. Although we had described the problem to them in detail, the first guy showed up without the correct parts and we had to pay for two visits. The third time we had them, they showed up 2.5 hours late - they didn't even call until they were two hours late. No explanations, no apologies. Due to the time, inconvenience and $ they had cost our business because they were so unreliable about showing up or calling, we asked them to negotiate with us regarding the rather high prices they had charged. I have left two messages, one on a machine and one with a member of their staff. I was promised a call back, and no one has bothered to do so. They were very prompt, however, about billing me for the exhorbitant charge that I was questioning. However good they were before, they are clearly behaving now as though customer satisfaction doesn't matter. If you value your time and expect people to show up even close to when they promise, don't hire these people.
Pros: answered the phone
Cons: VERY late, unreliable re showing up on time, pricey, didn't bring correct parts, unresponsive to customer complaints
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