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Businiess name:
Laguna Cyclery
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Review by:
citysearch c.
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Review content:
This place is on my way to work, so it would be great to just drop in and grab a tube, some bolts, maybe a rotor. But no. The first time I went in the manager (I assumed) was busy on his computer and couldn't take a second to help me out with a tool, some bolts, or some input on a new bike setup. He said: ""We don't have it, we can order it"" or ""I'd have to see what you're trying to do."" The first I can understand (even though the tools/parts were pretty basic stuff) but the second made me feel like an idiot. So he's telling me that he can't take the time to understand what I'm trying to do? Is it because I'm not there to buy an overpriced bike? Is it because I'm not Brian Lopes?!? The second time I went in one of the younger guys (owners son?) tried to help me find a rotor, but passed me off to a friendly guy with dreds. He found the rotor, two options actually, but they were insanely expensive (it is laguna beach, after all). After two less than exciting experiences I have to say that there is no going back. I almost dropped them after the first visit, but I had to try again. It seems that the Manager (again, just what I assumed) is more concerned with efficiency than customer service. Efficiency makes you look good to the boss, but good customer service creates customer loyalty. Customer loyalty is what EVERY business strives for. Or should strive for. At least the music was good. In the future, I think that I'll have to go down a different Path :-)
Pros: Quaint, good music
Cons: Not very helpful, Not very informative
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