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Businiess name:
Safari Childcare
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Review by:
citysearch c.
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Review content:
I am not surprised that there are sooooo many bad reviews of safari! Like many others I had a horrible experience with the management. My daughters rate was supposed to be changed to a lower one at the beginning of this summer and I had more than one conversation with the director about it. Then six weeks later I found out she never made the adjustment and she took no blame for it stating that I never told her for sure that I wanted a lower rate! First of all, we had the conversation more than once and secondly, why would I want to pay more if I didn't have too?? She was coming more days a week and I was adding my son so her rate was supposed to go down. She said I was supposed to have signed a tuition rate change sheet and given it to her. Ummm, she never gave me a tuition sheet in the first place! She never even mentioned it during the few times we talked about it! But, that's not her fault right? Then during the whole dispute they agreed to go back and adjust the rate but said I had to pay a 100 non-refundable dollar security fee to keep coming there! Really?!?! Of course I said I don't think so, just give me my credit and I will be on my way. And this is the best part. I get an email saying that if they were to go back and adjust my rate then I would have had to be paying 2 weeks in advance and would have had to pay that 100 sec deposit to get that lower rate. They said, It's all written on the tuition sheet! Ummmmmmm, the director FAILED to give me that remember! So how am I to know to pay 2 weeks in advance and give them a hundred bucks! So she never gave it to me or even verbalized it! So they basically went back on everything they said they were going to do and I didn't get a refund. Oh yeah, and they treated me like dirt during this whole matter. I was planning on pulling my daughter out and finding a better place this fall anyway, now I just have to do it a few weeks earlier. I only settled for Safari because I needed very minimum hrs of childcare and they are the only one I had found that offer an hourly rate. I always knew that if I needed care for my daughter more days a week, which I do now, I would NOT want her there. I ALWAYS felt they were very disorganized in the office. I found it to be often chaotic in the office and the management always looked flustered. I hope this saves other parents from taking the cheap route because it's not worth it.
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