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Review content:
This past April 2011, my friend and I, both 'little ole ladies' in our 70s, rented a car from Saban's in Phoenix, for a two week stay in the Sedona AZ area, a two hour drive from Phoenix. We planned to do a lot of driving and expected a car worthy of this long trip. No inspection of the car was made before we drove away from the lot, which was surprising to us. As the driver, I noticed that the steering wheel was filthy black with scum and the interior of the car, especially under the seats was not clean. After having been on the road for a few days, we noticed that the dashboard light indicating low tire pressure came on. A fellow at a tire store told me that the right front tire needed to be replaced and even I could see that it was quite worn. When I told him that it was a rental car, all he did was fill the tire with air. This continued for several days until we were having to fill the tire nearly every day. At this point, my friend, who had rented the car, got permission from the company to purchase a new tire, which we did. Upon inspecting the old tire, we discovered two huge repairs already in the tire, which were leaking!
When we returned the car to the company at the conclusion of our trip, the manager had NO remorse or sympathy for us, telling us that their company rents only beaters and yet my friend had had no such knowledge beforehand. In the process of telling the manager of our experience and questioning the lack of concern for the safety of the vehicle and passengers, he essentially called me a liar and proceeded to tell me of the huge amount of business they have and that our complaints were not worthy of their notice!
So, like the title is, BEWARE of this company! You will get what you pay for. Spend a bit more money and get a safe car.......and let me tell you we were really glad we had a bunch of Angels taking care of us, cuz the company sure wasn't!
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