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Businiess name:
Saban's Rent A Car
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Review by:
citysearch c.
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Review content:
Wow. I went in, despite the negative reviews because any business can get negative reviews. I was truly hoping these negatives were all from uneducated people who just don't understand the world. Because my credit is bad, and my car needs a new engine, I was in a corner and took a leap of faith. I rented a weekly car for $129. I didn't have my insurance card on me, so I had my insurance fax them the proof. I put a $300 deposit down and told them that I may need to extend it another week. He said no problem. I asked if I'd need an additional deposit, and he said no. So, I called to get it extended, and they couldn't find my paperwork the first time, and he said he'd call me back when he found it. He didn't. I called back the next day, and they had the paperwork, and I successfully extended it another week. I just looked at my bank account, and they charged $245.85. Luckily I just got paid. So I called to find out what this was, and the man I spoke to was aggressive, defensive, and a complete feminine cleansing product. I work in customer service, and I would rate his skills on a scale of 1-10 at a negative 10. I hadn't even gotten my question out to him, and he was claiming I was telling him untruths. He basically said that the counter person I spoke to never told me the things I said he said.
Now, as far as the car is concerned, it runs great. It's super comfortable, and it gets good gas mileage. The CD player is functional and clean, and all the little pieces work with the minor exception of the side mirror which needs to be adjusted from outside the car, because the internal mechanism is broken (very minor issue). The 1 star is simply for the really unprofessional billing practices and the mindblowingly horrible customer service.
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