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Businiess name:
Saban's Rent A Car
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Review by:
citysearch c.
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Review content:
Saban's Car Rental engages in shady, deceitful, sneaky and crafty practices. I was quoted a flat rate of $189.00 for a car I rented in Phoenix for a vacation trip to Sedona. I only needed the car for four days and told them I would return the car on Friday. The Agent told me that the price was the same for a week and that I could keep the car until Monday. I thought ""cool"" . . . signed the contract for $189.00, and I gave them my debit card for that amount.\r
Saban's charged my account $400.00 without informing me in advance. This was particularly upsetting because when I went to an ATM for some cash in Sedona, their $400 charge reduced my available balance and I nearly ran out of money.\r
Rather than keeping the car until Monday, I returned it on Friday as I said because my word is good with or without a contract. I asked the Car Rental Agent why they charged my account $400.00 instead of $189.00? He said, ""Well, we have to get paid"". I replied, ""Well, I paid you $189.00."" I could have lived with a ""We need a deposit,"" or ""I'm sorry we didn't mention that,"" but his indifference was callous, mean and uncaring.\r
The Car Rental Agent took my pink copy of the contract, tucked it away, and gave me back a yellow copy that had my original signature with 5 new charges to the pre-signed contact to the tune of $100.00.\r
I asked what this $15.00 charge was for. He replied, ""An additional driver fee."" I told him that such a fee was never disclosed when I rented the car. ""Oh well, that's what it's for,"" he said. Then I remembered that he had fished for a name by asking whether I needed an extra driver."" ""No,"" I said. I'm only going to Sedona."" ""Well, what is a name of a second driver if you needed one?"" I replied, ""I guess my sister. Do you need her driver's license number?"" ""No,"" he replied. My fianc
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