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Review content:
Alamo Door & Awning showed up on time and did a great job. They repaired the door very well. The work was great. I don't really have a problem with them. If I need another door serviced, I will call back and use them again, and I would refer them. However, I would like to note a little odd thing about the package of stuff they left.
I did have a problem, and I even talked to the lady at Alamo Door & Awning about it. They did a good job fixing my broken door spring. They did a great job repairing it, but there was a problem. It wasn't a huge problem, it was something a little strange. I even spoke to the lady about it afterward, but I'm busy, and I don't have a lot of time to deal with this stuff because I am out and about buying groceries and everything. I only have so much time.
They gave me this service package with some grease, wax, and oil. They handed that to me when they showed up, and they said it was for me to use afterward for maintenance. Then they did the job, replaced the spring, and it sounded great. It was a good job. I set the pack on my shelf in the garage to go into the house and grab them some Gatorade, then I came back out a few minutes later, and the stuff they handed me wasn't there. I asked them about it, and they had used most of the grease, oil, and wax that they had given me specifically to use afterward. I wanted to read through it over the weekend.
I didn't notice it on the invoice when I paid, then later I saw there was a charge for the kit. I was a little dismayed by that, so I called them, and the lady said that's not right. I never did follow up with them about the charge, because I just don't have time to call in and ask them for a refund.
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