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Businiess name:
Comfort Experts Inc.
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Review by:
citysearch c.
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Review content:
Well only thing that was good was the people that came out and did the job. THey were very polite and all. But as for the rest, I am unhappy with what they Comfort Expert did in fixing my problem. From the very first day after it was installed, had to call them back to fix the air flow problem reaching the other side of the house. They kept making excuses from that point on. First they said they reduct it. Then they said it was my vents. Then they said I needed more eaves vent on my house. And the last they did to fix my problem was actually take the duct going to my bathrooms and took it loose, to give more airflow to the other side of the house. So how does that fix anything by doing that, other than creating more airflow. Now I have no air what so ever in my bathrooms. I wasn't here that day they did that. If I had known that , there would have been no way I would have let them do it. I even bought the maintenance thing and each time they been out, I told them about this. And not one of the service tech that was out didn't care to resolve it. To me that is not customer care. I will not recommend you all to anyone if that how I was treated in resolving my problem.
Secondly the heat pump is a piece of junk. It cost me more money running it during the winter than it did during the summer. It not doing the job it suppose to do.
Only thing that saved me money was the furnace.
RESPONSE FROM Comfort Experts, Inc.:
Mr. Garnett, I apologize for any inconveniences caused to you. We have tried on several different occasions to contact you by phone to resolve the issues addressed on this survey. If you can please contact us at your earliest convenience so that we see what needs to be done for your complete satisfaction.
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