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Businiess name:
Killen's Steakhouse
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Review by:
citysearch c.
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Review content:
This was our first visit (party of 6) to Killen's. We have no complaints about the entrees, the food was great. The deserts we did find a bit lacking...need to be kicked up a notch. However, the problem with Killen's is not the food...it?s the service. Upon arrival we found that there was an issue with our reservation, that it had not been recorded correctly and the hostess made it sound as if we were at fault. We received several excuses about the reservations, instead of simply admitting to the mistake. They did get us seated, but the waiter informed us that there was an issue with the timing because the restaurant booked tables at two hour intervals...so now we felt rushed. Desert was a disaster. We were celebrating a birthday and instead of all deserts coming to the table at one time, we received our deserts a different times and the birthday girl got her desert last AFTER the rest of us had finished our deserts. The birthday desert was a lava cake and has to be prepared ahead of time...the waiter should have informed the table about the special requirements for the cake at the beginning of the evening. Lastly was the bill. The bill was split incorrectly, and the birthday girl ended up paying more than the rest of us! Although the amount to be adjusted was not significant and we didn't make them change it, we did inform the hostess. The hostess gave us a ""whatever"" attitude (yes, she said that) and left the table. I would definitely not recommend this restaurant if you are going out for a special occasion.
Pros: Great Food
Cons: Bad attitude from hostess, Lost reservation, consider confirming reservation
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