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Businiess name:
Carpet Dryclean, Inc
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Review by:
citysearch c.
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Review content:
When my best friend mentioned this carpet cleaning company, at my birthday dinner, as unbelievable and knowing her peaked my interest. Then I received a referral card in the mail. Now that is taking action! I called and one hour before arrival I received a wake up call early Saturday morning! When Miguel and Jose arrived 15 minutes early they called again before ringing the door bell. The introduction to the service, and communication skills of Miguel made for a very enjoyable customer experience. He demonstrated on the very spot that I thought would be the deal breaker! His patience showing me the company materials and technique which allowed me to walk on the carpet as soon as it was completed. He took no credit for Jose excellent work on renewing my stairs which I was desperate about getting cleaned! Then he gave me these cards to fill out before he finished and I though oh goodness until I saw the spot he cleaned. This made the referral easier since I got on the phone and called some of my neighbors where one needed the service and a quote right away. I had more names for Miguel since I called another friend after filling out all that he gave me. After completing the service and paying, I was happy to introduce Miguel and Jose to my neighbors who after getting an on the spot estimate agreed to having the service done in a few days! They just took my word and my friend who they also knew to be very particular! As president of our HOA, I will continue to refer this service to our homeowners so that all of our homes will have lovely carpet. Thank you Carpet Dryclean and for having excellent customer service and delivering quality work! Happy Holidays!
Pros: Customer education, great communication skills, friendly, focused, timely, effective, good pricing
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