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Businiess name:
Carpet Dryclean, Inc
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Review by:
citysearch c.
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Review content:
Because of allergies, I have been advised not to use a water-based/steam process on my carpets and rugs so I needed an alternative process used at my home. Carpet Dryclean had a real challenge with pet stains--I thought we would have to replace our livingroom rug that has a green pattern over a cream background. My technician, Carlo Bernarte, did a test patch to see how well he could remove the worst stain and it came completely up--amazing! He went on to clean the entire rug as well as the carpeting in the back of the house which is a cream Berber which also had numerous pet ""accidents"". They all came up and the house smells fresh and clean. Carlo was very professional and extremely pleasant and polite--I will ask for him the next time I call for service. He had only been gone about 15 minutes when I received a phone call from Preston at the Carpet Dryclean office checking on how things had gone and asking if I were satisfied. Now, that is real customer service and I am completely satisfied. I also really appreciate that Carlo was about 10 minutes early and I wasn't left to wait and wonder like often happens with service people. I don't know how they do it, but they have a great operation! I recommend their service without reservation.
Pros: Punctuality, effective service, efficient follow-up
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