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Review content:
I remember shopping at Domus, in Los Gatos, with my Mom when I was in my teens - it always seemed like a treat to stop in. And, as an adult, I have always considered this place my guilty pleasure. When I got my fiirst apartment, I bought my first set of dishes here and, subsequently, all my kitchen gadgets. Its been my go-to place when I need a ""kitchen"" fix. I cannot leave this place without buying something. I LOVE this store. \r
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And, I love that an independent store has been able to go toe to toes with the big boys like Williams- Sonoma and Sur La Table and stay in business. That says a lot for the business acumen of the owner. \r
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So, given what I just said, I hope that what I am about to say, will be taken as constructive, if the owner should read this. \r
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This brings me to why I gave this store four stars - instead of five. \r
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In todays economy, and high unemployment, I would expect that it would be reltively easy to find appropriate staffing. And, perhaps the lapse of judgment in hiring the individual that I encountered on my last trip - was a family obligation. I that is the case - I truly symphathize. We have all been there. \r
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But be aware that all the good efforts that are put forth to show a business in the best possible light, can be lost when one of their staff conducts themselves unprofessionally. I have a history with this store - and I am not willing to write it off based upon one sour encounter. Other individuals may not be so generous. And in this economy, that could spell financial disaster. \r
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The raven haired, chubby, short, poorly attired, bearded woman in her upper 30s that I encountered was arrogant, surly AND rude. The trifecta for poor customer service. \r
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I interrupted her tirade with a customer/friend(?) while she vented how the owner is a ""b*tch"" and how bored she was, to ask a question. \r
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Yeah, I know, I should have known better. I was in a rush, and had already waited for what had seemed like an eternity for the conversation to cease - but it showed no signs of coming to a close - so I interrupted the tirade. The response brought to mind the ""Wrath of God"". \r
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OMG. I meekly backed off, only to hear myself denigrated to her customer/friend(?). Yeah, she did not even wait for me to be out of earshot - as she launched into another tirade about MY rudeness, and the difficulties in handling the customers in general. \r
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WOW! \r
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First, if she has a problem with her boss - that is best not discussed in an open enrironment. And, from what I observed - she should be kissing the owners feet for hiring her in the first place. \r
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Second, if she has a problem with the customers - why did she take the job? \r
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So, please do not hesitate to shop here - its a great store. But if you find the ""clerk/sales associate"" I described bearing down on you - duck and cover, or head for the nearest exit.
Pros: Great selection at fair prices.
Cons: Needs work on customer service!
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