This is contents of an email I sent a sales person and Crown Honda detailing our experience with them:\r
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Obviously we did not buy a Pilot from you or Crown Honda.\r
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The whole process with Crown Honda left us feeling dirty, cheated and lied to.\r
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True, when you quoted my wife the price on the Pilot, you didn?t say that we would not be able to get the .9% financing at that price. But, based on our first meeting we were told that we would be able to get the .9% financing. You did not say that the .9% was tied to a certain price for the vehicle. \r
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That is a lie of omission. \r
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You told us a low price to get us in the door, and then changed things when we got there. It was a classic bait and switch routine.\r
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The funny thing is, had you been straight with us from the beginning (by telling us what the Pilot would cost had we opted for the .9% financing when you gave my wife the quote on the phone) we probably would have bought the vehicle.\r
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I was also troubled by the fact that you could not explain to me what the ?doc fees? were for. And when I told you that Carmax?s were a lot lower, you told me ?Well, that?s because they sell used cars.? And what is the price of ?doc fees? on Crown Honda?s used cars? The same as on Crown Honda?s new cars. So, that was another lie. \r
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And who were you lying to? A loyal Crown Honda customer. In 2004, we bought an Element from Crown and had all the service for it done at Crown. Every oil change, tire rotation, check up, brake pad replacement, etc. Everything. \r
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So, what did of your, and Crown?s, lie of omission cost you and Crown? It cost you a loyal customer. It cost you a sale. And it cost Crown thousands of dollars in future car service work. \r
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I hope going forward you, and Crown Honda, will deal honestly and fairly with your future customers.
Pros: They have cars.
Cons: They act like typical car salesmen. Every trick.