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Businiess name:
Cool Air USA
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Review by:
citysearch c.
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Review content:
I called this Company to inspect my AC unit. Their workers arrived quite promptly and appeared very courteous. I paid for the service call, which is $49. And to seek other opinions, as they claimed the repair work would be quite exorbitant. One worker, who is more the salesman, was very aggressive, using unsavory tactics. I realized that they were not there to help me - but to take advantage of the situation. He was adamant that my problem was not what I suggested. I called another Company, which has been in business for 38 years, and they diagnosed the problem, and were able to repair the AC system for 1/4 of what these Cool Air guys were trying to sell me. And they keep trying to sell, even after I said that I would be seeking another opinion.
Cool Air should hire workers who are more committed to providing high quality service and forming long-term relationships with customers, rather than acting like sharks. The salesman at Cool Air ""diagnosed"" my AC problem in 5 minutes, whereas the tech guy from the reputable AC company took 30 minutes to diagnose the problem and begin repairs.
Cool Air should hire more tech guys and fewer salesmen whose goals are to rip off potential customers.
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