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Businiess name:
Cool Air USA
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Review by:
citysearch c.
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Review content:
Although I usually do not write a review, however because of the wonderful customer service I received on 1/13/12 from both Adam Mason and Sidney Biscola I felt it was important to do this. If it was not for these 2 people, I would have nothing that great to say. It started when the initial visit which I was quoted $75.00 turned into $150.00 when they were halfway through with my dryer duct cleaning. 2 men worked on it, one on the roof, the other in the attic. When they were done, the guy closed up the attic for me and left. I figured everything was fine up there, although I was a little upset about being charged double the quote. I went in to the attic a few days later and as soon as I opened the attic door I saw light coming in from the hole where the dryer vent was, I called the company immediately and explained my frustration. I told them I NEVER saw light coming in and now I do, so there must be a problem. I was told that someone would be out on the following Sunday between 9:00 and 12:00. I received a phone call at 9:45 ish saying that they were NOT coming because that is the way the building is made. I stated that I would like them to come here and explain it to me face to face in the attic and show me why I could see light. They said they were not coming. I called on Monday morning and spoke to Adam, who apologized for the guys not coming and we set up another appointment for 4:00 Wednesday afternoon. I left work early and was waiting for them. They never came and I never even got a phone call. I was livid and on Thursday I went and picked up the papers at the courthouse on how to take a company to small claims court. On Friday I made one last phone call and asked to speak to Adam. He seemed shocked when I told him about Wednesday and how no one showed up. He put me on hold and said he would have someone here by 1:30. I said OK and I met Sidney Biscola. He was extremely nice and informative and took the time to explain every reason of why I could see the light. I was definitely happy with the service he provided. If it was not for the great customer service provided by Adam Mason and Sidney Biscola this issue would have been handled in small claims court. Kudos to these two guys!
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