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Businiess name:
Cool Air USA
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Review by:
citysearch c.
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Review content:
They came in, saw some mold on my AC Unit, and presented a list of items that added up to about $2k. Assuming it would be a deep cleaning, I accepted
They overbilled me for items, such as a $99 UV light, which they charged $450 for, then they stated I needed to install a capacitor and a contactor. After consulting with experts, I was able to determine that the AC would have never worked without it. Yet another $450 down the drain
They also charged me $150 for an item that should have been included in the service call
When the charges began adding up, I told the technician I was going to have to forego the dryer duct cleaning and he told me not to worry about it, that they would do it free of charge, but then put a $250 charge on the bill! I confronted him on it, and he tossed the bill back in my face.
I called them up to ask them how much they charged for dryer duct cleaning, and the customer service rep stated $89. When I asked why then was I charged $250, she began to stutter and told me to call back when she had more information (more like when she had devised an excuse for ripping me off)
Further charges included a $450 charge for repairing a free-on leak, which the technician specifically said I did not have and because of that I was going to be able to afford other repairs (capacitor and contactor).
At the time I am writing this report, this company has over 30 complaints filed against them with the BBB, and I will be adding mine. The very same day they ripped me off, they ripped someone else off in my neighborhood (guess that's why they were in such a rush to leave)
After unsuccessfully attempting to resolve the dispute amicably, I have given up and resolved to do everything I can to make sure no one else falls for their scams.
AVOID THEM AT ALL COST!
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