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Businiess name:
Westronix
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Review by:
citysearch c.
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Review content:
Worst service on the planet. I described the problem. They said it is a lamp. (The symptoms did NOT show in the owners manual as being a lamp problem) After several calls a few weeks later, it arrives. I call WESTRONICS they tell me to pull the old one and install it. I do that. It is the wrong lamp and will not fit. New bulb arrives. Nothing. Still doesn't work! I call WESTRONICS. I tell them we got the new bulb and it still doesn't work. He says, hmmm, must be the Light Engine. He strings me along for 4 months. They tell me they ordered the parts for the light engine. He doesn't tell me that it is a $1000 part! Two weeks into January I call him and ask about the progress. He says ""still waiting for a part"". \r
I called Video Only, where we bought the TV. They recommended a Salem Company called ""CONSUMER ELECTRONICS"". I called them ON A SATURDAY. The lady inquires about my issue, and then lets me speak to the owner. I tell Matt that the TV has been broken since September. He asks for the symptoms. Says I'll check online. Gets lots of details from me. Goes to Sony website, types in the model and symptoms. He says Oh Yeah. There is a note in here about that model that matches your problem exactly, the Thermal Fuse is bad. I remember we fixed a whole bunch of these about 6 months ago. I ordered a few extra parts and have what you need right here! Next week Matt came up to do the work. It took him 5 minutes to fix it.
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