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Businiess name:
Gem Shopping Network Inc
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Review by:
citysearch c.
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Review content:
they never tell you that if you don't like or if the item turned out not to be of the quality, you have to call them within 7 days of receiving it.\r
and they don't pay the return s/h if the item is of bad quality. i bought several jade items, was told that they were natural and not treated, took them to my jeweler, who is GIA certified and told me and showed me they are treated (light up like neon light under those light instrutment)....called the customer service, asked them to pay for s/h or refund the original s/h, was told ""no, we had to pay to ship the item out to you!"".....\r
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they always talk about how they are a high end jeweler, high end jeweler does not treat their customer that way.\r
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the customer service rep then said all their products were inspected (not sure what that mean) but then she could not provide me any proof of that the stone was not treated. she said they offer appraisals that i can ""purchase"". so if i buy a stone, tell them it is not real, they want me to buy ""their"" appraisal!!!
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