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Businiess name:
Sofitel Los Angeles At Beverly Hills
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Review by:
citysearch c.
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Review content:
More than a week earlier, I personally went into the restaurant and made reservations for 11 people. The hostess came with me and we confirmed and finalized a patio section. Only 3 days before the date, they call me and say they have given away my reservation to accommodate a group of 60 people in the same patio area. I told them they need to do something about this and they said the managers will see what can be done and will call me back. They never did. And when I called them, they were very rude and disrespectful and basically didn't care. So overall, they threw away a reservation made earlier in advance for 11 people for a larger reservation (which brings in more money) which was made after my reservation was confirmed.
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