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Businiess name:
Taylor Chevrolet, INC.
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Review by:
citysearch c.
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Review content:
Dear Mark,
I wanted to take a minute of my time to tell you what a wonderful New car sales Manager Jody is. Since 2005 my husband and I have been loyal
customers to Rogers Chevrolet; however, with our most recent lease vehicle (2008 Impala leased in Feb 2008), we discovered their very poor
quality of customer service as well as poor quality in vehilcle repair. When we leased that car the troubles began. On average that vehicle was
in the shop for some type of repair once every 3.3 months. I recently have had several concerns regarding warranty issues that were
never completed. After contacting Rogers several times to get that car in for repairs prior to lease turn in, I was always told there was no rental available and that I would have to wait up to 2 weeks for them
to be able to get my car in the shop. My lease was due to be up May 14, 2011 and I was very upset this morning and I contacted your service dept
to inquire about the repair issues that Rogers basicaly refused to address. I first spoke with Chris( I think that was his name) in the
service dept and he was more than willing to assist me in getting some answers to my problems. Chris then refered me to Jody Smith, the New Car Sales Manager. Jody contacted me within minutes after I hung up the phone with Chris. Jody was very kind and listened to my concerns and problems with Rogers.
My husband and I have been trying to get into a new car with Rogers for almost 2months now and we have had no return calls or letters. Jody
asked if we would come in and meet with him. I agreed and I have to say that I have never met a person in a sales position that had more concern
about the customer than anything else. He clearly knew how upset I was and he worked with us and got us approved for a new car today to help
ease the burden and worry since Rogers would not respond to us at all.
I am VERY thankful that I actually found a car dealership that actually cares about their customers first! This man and his team went above and beyond their job to make sure we were completely satisfied when we left this evening. Please take a moment of your time to say a big thank you to Jody, Chris, and Tony for treating us with diginity, respect, and kindness.
Thank you very much!
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