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Businiess name:
Cayen Collection Fine Jewelry
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Review by:
citysearch c.
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Review content:
Jewelry, and especially an engagement ring, should be a happy purchase, yet the Cayens managed to take all the joy out of our purchase with their exceptionally poor, downright rude service.\r
Here is the story: \r
My sapphire engagement ring came from this store, and it was shipped to us with a very visible chip in the center stone that could be felt by running your finger across it. When we sent it back to have it fixed, it took six weeks to get it back with no apology from the owners. When it came back again, there was still a visible trace of the chip in the stone, and the stone had not been reset squarely in the prongs.\r
I didn't send it back again, because I didn't want any more hassle than we had already been through.\r
Several months later, the stone came loose in the setting and I brought it back to the Cayens assuming basic maintenance was included. Michael Cayen assured me that they would take care of it, never mentioning any cost to me whatsoever. A month later, the ring was ready, along with the $370 bill!!\r
I stopped by the store to pick up the ring, and when I politely expressed my dismay at the price of the repair, Michael Cayen came unglued and threw me out of the store!
Pros: Unique Pieces
Cons: Being verbally abused by the owner
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