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Businiess name:
David's Bridal Duluth MN
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Review by:
citysearch c.
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Review content:
No one can argue...DB has the BEST selection of wedding gowns north of the cities. BUT, the customer service there is terrible and they are completely unorganized and rude. I bought my gown there, and after they measured and fitted me, my dress was almost two sizes too big, and I was charged $300 for alterations. We picked out bridesmaids dresses and had the girls fitted the same day I went in for my alterations appointments, and they were told they had a few months before they absolutely had to order them so they would still be here in enough time for alterations. Two of my girls ordered, but my sister is stationed in California and was unable to get home and sized before Christmas. Three weeks before she came home, DB called me and said we had two days to order to be guaranteed the color and style because the dresses were going to be discontinued. After quite the inconvenience, we got her measurements and I called and ordered her dress. When she got home she tried on my other sisters' dress and we realized that they had also ordered her's two sizes too large. When I called and told them this, they said since it was already paid for and ordered it was too late. I ended up having to go into the store and tell them how disgusted I was with their service and informed them that I WOULD tell everyone to go to the cities instead of risk going there. They DID reorder my sister's dress, and considering this was about a month after their 'two-day notice"" I think it is safe to say I was scammed. I simply picked up the bridesmaid dresses and am taking them to a tailor, there is no way we are paying for alterations at DB-it is WAY to expensive. Also, we ordered three pairs of different sized shoes, and we got two in the same size. This is not the way to treat ladies coming in to spend as much money as we do on our wedding parties. I am disgusted, and would never go back again.
Pros: Great selection of Wedding Dresses
Cons: Customer service, alterations, everything else
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