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Review content:
Stay Away from Oxmoor Toyota!!!\r
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They did what they needed to in order to make their sale: but their level of manipulation and abusive sales tacticts are disgusting to me.\r
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I made it claer I was only looking. After a short test drive: where I really did not get a sense of how the car worked, the sales man started his pitch. After being treated like a stupid idiot, I started to walk out. The salesman apologized, stated he needed the sale, and asked what would make me stay.\r
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After a long drawn out negotiation; I agreed on the sale if we could finance through my bank. The salesman said he'd rather I finance through the dealership, but was fine w/my wanting to go through my bank.\r
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I went to see the dealer's finance guy: Ron Doak...the deal was horrible from here. Convieniently, the salesman was not avaialble to join us...when I began asking questions, the finance guy became annoyed and started to get louder. During our deal, he took a phone call from a friend about a party. I stated I was not happy with the numbers: amount to be financed was not was agreed upon w/the salesman. I was told, in a stearn voice, that the sale was final. I had already begun signing the contract, there was nothing he could do.\r
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I sat on the lot for about 10 mins....sick to my stomach....I walked back in, only to be told no one was availabe to discuss the contract with me. Reluctanly,\r
I drove off the lot..and called back. I was told again: deal with it, the sale is complete.I expressed that I had concerns: The gas tank and trunk area were covered in dried mud....how could this have been missed on the 160 point certified inspection??(the dealership was preparing for Mario Lopez to arrive)\r
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I called Wed...the finance guy was off...the salesman wasn't available...\r
I called Thursday and the finance guy began yelling at me over the phone...he intrrupted me, and called me stupid. He said he did not understand what I was having a problem with, as he explained everything to me\r
I told him I wasn't going to argue with him, I was just trying to understand the situation and that I would be back to the dealership later that da, or Fri.\r
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I went Friday, and spoke to the sales manager, the salesman, and the finance guy: nothing was accomplished: I was offerd $100 and told my lawyer had to talk to their lawyer: So, at ""their"" suggestion: I have spoken to a lawyer.\r
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I have filed a complaint with Toyota's National Customer Relations Center in Torrance CA; the Better B B, and the Attorney General....so far\r
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*** Stay away from this dealership: Especially if you are female ***\r
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** My issue is not w/the car itself: it is w/the abusive and deceitful selling practices which are condoned, and encouraged, by the current General Manager: John Barrera **\r
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Pros: Nothing
Cons: Everything: abusive, liars, and immoral
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