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Businiess name:
GroomingSPA Bellevue
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Review by:
citysearch c.
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Review content:
I decided to try this place out on 8/24/11 after reading some good reviews (none of which are recent, which I should have noticed.) I wanted a place that would be kind and gentle to my dog who almost died from liver failure earlier this year. I got the opposite.\r
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Not only did they have him in there for a ridiculously long 7 hours, and gave him a mediocre at best haircut, but they actually did something to harm him. When I picked him up, I noticed that he couldn't open one of his eyes. (They didn't tell me this beforehand, I had to point it out myself.) The girls said that shampoo or hair must have gotten in his eye. I talked to a manager on the phone who told me that he wanted to make it right so if I needed to take my dog to the vet, they'd pay the bill. I took him to the vet and it turned out he got a corneal ulcer that was caused from shampoo chemical burns. I brought the bill in the next day and it has now been 2 weeks and I have heard nothing. I have called and have been told they were still looking into it. I wrote a letter to the owner even, and still haven't heard a thing. No one has even called to see how he was doing. Most companies will admit when they are wrong, and will go out of their way to make it better. If they would have treated me with respect and tried to solve the problem, I wouldn't be writing this review. I got none of that.\r
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UPDATE (9/13/11): I did finally receive a check to reimburse the vet bill and a letter apologizing. The manager had a family emergency and that's why I didn't hear back from him sooner, which I completely understand. I just wish someone else who worked at the grooming spa would have told me this weeks ago, so I didn't feel like I was being ignored. I still don't think the girls who work there treated my dog well, and kept him too long, especially since they didn't even do a good job with his haircut. I do feel the situation is now resolved, but I won't be going back there unless they get new groomers.\r
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